Shipping time depends on which option you pick. If you have chosen the free shipping rate it can take between 7-20 days for it to arrive. If you go with standard shipping (only available in certain countries) it can take between 5-15 days for it to arrive - depending on the country. Normal orders take at the most 3 days to be processed however customised orders can take up to 7 days to be processed.
COVID-19 update: there may be slight delays as cargo transportation has been adversely affected with certain countries. As a result of rising shipping costs we temporarily cannot offer free shipping to the US. Processing orders may take up to 5-7 days.
You should receive a shipment email within a week of ordering. If you haven’t, contact email@example.com.
Standard shipping isn’t available on most of our jewellery. If you were to pay for standard shipping on one of these items, the shipping rate will be automatically refunded back to you and it would be sent with free shipping which can take up to 20 days to arrive. If you bought numerous items which you paid standard shipping for and it included one of the items stated above, the standard shipping would cover all of the items but that specific one which you’ll receive in a separate delivery. We’re working on getting this changed soon, thanks for your patience!